Our Commitment to You
Since 1993, it has been our mission to help others escape the darkness and shine brighter. Doing right by our customers is part of our brand's DNA, which means providing a fair, high-quality experience that ensures you are taken care of.
Below is our shipping and returns policy, which includes instructions on how to initiate a return and the types of returns that are accepted. If you have any questions, please contact us; our customer success team will be delighted to assist you.
Shipping
Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at 800-526-8051. Day-Light must authorize all other returns in advance. Special orders disposable and discontinued merchandise cannot be canceled and are non-returnable.
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Free Shipping Qualifications: Any order over $50
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Standard Shipping: 3-5 days
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Where we ship to: Anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
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We are not able to ship to PO boxes
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Returned items are subject to restocking fees
90-Day Return Policy
We get it, light therapy is not for everyone. That's why we include a 90-day trial period to ensure satisfaction and that light therapy is right for you.
Any lamps purchased through Day-Lights.com are eligible for our 90-day return policy. Returned lamps must be in new condition with their original packaging. All shipping shortages must be claimed within five days of receipt.
Day-Light must receive all returns in a saleable condition. No credit will be issued for items with altered retail packaging. This includes pricing or other stickers being added to the package, markings of any kind on the package, open or mutilated packaging, visibly aged or yellowed packaging, etc.
Please note: Day-Light does NOT accept returns of products purchased from other retailers.
How to Start a Return
To start a return, please follow these steps:
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Dial (800)526-8051 during normal business hours, Monday-Friday, 8AM-5PM EST
- Obtain a return authorization number from a Day-Light support representative
- Return your unused item using the instructions provided by the Day-Light support representative
Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.
Return Guidelines
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All returns must be pre-authorized by Day-Light.
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Each returned package must have a return authorization number affixed to it (RA# provided by Day-Light).
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Returns must be sent back using prepaid freight.
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Returned items without a return authorization number will be refused.
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Merchandise must be returned no later than 30 days from the RA# issue date.
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Returned items must be in an unused and sellable condition.
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Unhygienic items such as bath seats, toilet seats, urinals, commodes, and bedpans may not be returned.
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Other returns, if accepted, may be subject to higher restocking charges.
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Day-Light will only pay shipping charges on returns that are pre-authorized for shipping by Day-Light.
Restocking Fees
Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.
Refused Deliveries
Refused deliveries will be refunded minus the cost of shipping.
